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Terms & Conditions

1. In General

Access to and use of this Web site and the products and search services available through this Web site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that we may update the Terms of Service from time to time. This Web site also contains links to other Web sites, Web pages and services, which are not operated by MUAZO (the "Linked Sites"). Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event, your link through to such a site will be subject to these Terms of Service. You recognise that MUAZO has no control over such Linked Sites and information, and you accept that MUAZO provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.

2, Privacy policy

Under MUAZO privacy policy we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.

3, Prohibitions

You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person's trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "Spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the MUAZO Web site.

4, Intellectual Property, Software and Content

The intellectual property rights in all software made available and content supplied to you remains the property of MUAZO, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential and that all other rights including but not limited to database rights and copyright are asserted and reserved by MUAZO, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the MUAZO site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by MUAZO, its licensors, advertisers or content suppliers. MUAZO™, MUAZO™ and MUAZO London™ are trademarks belonging to MUAZO Trading. No license or consent is granted to you to use these marks in any way, and MUAZO reserves all rights in these and any related marks. You agree not to use these marks or any marks that are similar without the written permission of MUAZO Trading.

5, E-tail of Products and Services

By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. MUAZO is absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be MUAZO or in certain cases a third party. Where a contract is made with a third party MUAZO is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

6, Disclaimer of warranties

The services and all information, products and other content included in or accessible from this website and the linked sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, MUAZO disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this website or the linked sites.

7, Disclaimer of liability

Unless expressly stated to the contrary to the fullest extent permitted by law MUAZO, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

8, Disclaimer

as to ownership of trademarks, images of personalities and third party copyright Except where expressly stated to the contrary all persons including their names and images, third party trademarks and images of third party products, services and locations featuring on the MUAZO website are in no way connected, associated, linked or affiliated to MUAZO. Furthermore, unless it is expressly stated on the MUAZO website that a certain product, service or location is connected, associated, linked or affiliated to the makers, right owners or broadcasters(the "makers") of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trademarks/names as may be featured on the MUAZO website are owned by the respective trademark owners and MUAZO claims no connection, association or affiliation with them. Where a trademark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

9, Indemnity

You agree to indemnify, defend and hold harmless MUAZO, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the MUAZO services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

10, Variation

of content, MUAZO shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the MUAZO Web site.

11, Submissions

All information and material submitted by you to MUAZO or that you publish on any public area of the MUAZO Website shall be provided by the submitter and accepted by MUAZO on a non-confidential basis subject to paragraph 2 above. Furthermore, MUAZO shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and MUAZO shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.

12, Termination

MUAZO may at any time terminate or suspend any part of the Service without notice to you.

13, Return or exchange

To return an item with to us you must notify MUAZO customer service team using the 'Contact us' page on the website within 14 days of receipt. By law, when buying at a distance you are allowed 14 days from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item. It is not a "try before you buy period". All sealed items should be returned unopened and fit for sale as new. If they are not, a charge may be made at the manager’s discretion for loss of resalable value. If you fail to return the item in the agreed condition a credit note will be issued. We will refund what you paid for your order but not the delivery charge. This is unless your order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty or incorrect.

Returns postage cost is none refundable unless the item you are sending back is faulty on receipt, in this case, we will only refund the cost marked on the package, not any associated costs such as packaging. You are responsible for your own shipping cost to send products back. You should make sure you use a postal service that can prove we have taken delivery. Some products are non-returnable; these are clearly marked stated in the product description.

Unfortunately, we cannot return the original Postage & Packaging charges paid by you or by us if you require a refund, so all refunds are MINUS this amount. The postage charge is a separate service that is completed. We do not profit from postage and keep our prices realistic to what the couriers charge us.

Some orders that qualify for free delivery can only be extended to customers wishing to keep or exchange the product. In the case of a refund, the free delivery becomes void and a postage and packaging charge at a standard £4.00 will be deducted before a refund is issued.

To repeat UK and International orders that are returned to us undelivered will be refunded minus the cost of shipping

Custom and limited editions: custom, modified, made to order and limited editions cannot be exchanged or refunded. these items are unique to you and not available via Muazo once sold out. please take this into consideration when placing your order or request. 

Sale Items may be returned, however, sale items that were subject to free delivery will have the standard £4.00 delivery charge deducted from the refund amount.

Clearance Items: all clearance items sales are final, no returns will be accepted or refunded. 

Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

Please note: · The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a traceable delivery service that ensures you for the value of the goods. · The cost of returning the item to us is your responsibility. · If the Item you are returning it for a refund then Please be aware that refunds can take up to 30 days from the point we receive the products back but are typically completed within 7 working days 

13.1 Headphone returns:

Due to health laws, In-ear earphones, microphones, earplugs and other products that have contact with the ear, nose or throat cannot be returned once the seal has been broken, you cannot try them on. We reserve the right to send any returned headphones back again if we believe they have been opened and/or used.

13.2 Footwear returns

in addition to the returns policy; Returned footwear will be thoroughly inspected. If you fail to return the item in the agreed condition a credit note will be issued or the items will be returned to you. you will be contacted and proof of wear will be provided to you. Please do NOT try the items on the outside.

13.3, Grooming and beauty returns

We do not accept returns or exchanges on any grooming or beauty goods or cosmetics unless confirmed as faulty by MUAZO. All if you are unhappy with your purchase, please let contact Muazo customer service where we will attempt to assist with your query. 

13.4 Fragrances:

Fragrances are very subjective, all noses are unique, please make use of our YouTube Channel for reviews or try a sample or smaller volume. In no circumstances can we offer a refund, a credit note or exchange goods that have been tampered with, opened or used unless they are faulty.

Due to restrictions, Delivery is not available to all international destinations. contact us for assistance.

14. Alcohol.

Alcohol purchase and delivery.

You and the intended recipient must be over 18 , Muazo will not be held responsible if you chose to lie about your age.

We cannot ship alcohol to Canada, Russia or Brazil, 

USA Dry State Policy: Click Here to Review

14.1 Free Shipping

Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery.

15, Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

16, Governing law and jurisdiction

Upon entering the MUAZO site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trademarks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between MUAZO and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

17. Zero Tolerance Abuse Policy; No member of the Muazo team should be required or feel obliged to deal with any customer either face to face, over the phone or in correspondence, who is exhibiting threatening, abusive or violent behaviour. In any of these circumstances, a member of the team has the right to refuse to serve that customer.

Threatening behaviour is defined as, but not limited to, threats of violence to members of staff or any other person which is, for example; sexist, racist or homophobic; including intimidating language, swearing and/or aggressive body language. At no point will threats of negative reviews be taken lightly, such threats will be treated the same as any other type of threat, such as the type detailed above. All abuse will be taken seriously and the appropriate authorities will be notified. All requested details will be handed over to the Police if requested for the purpose of investigation and in line with data protection and GDPR.

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18, Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and MUAZO. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of MUAZO.

19, Cookies On Muazo.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our Muazo website. However, if you would like to, you can change your cookie settings at any time. And finally: Making a purchase on the MUAZO website means you have understood and agree to the terms and conditions stated.