Free UK Delivery on orders over £30

Delivery & Returns

UK ORDERS Are dispatched using your preferred shipping method. Free standard UK delivery when spending over £49.99.

Most orders will be delivered within 2 business days of dispatch. Please note Saturdays and Sundays are NOT classed as working days.

UK NEXT WORKING DAY SPECIAL DELIVERY: Order by 15:00 weekday for same day dispatch orders placed on Firday and over the weekend are dispatched on Monday. 

You will be sent an email confirmation once your order has been dispatched with tracking information. Please note it is your responsibility to insure the correct delivery address has been provided we are unable to redirect orders once items have been dispatched.

PLEASE NOTE: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. 

ROYAL MAIL : Some service will require a signature whiles others are just tracked . MUAZO does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

FIRST TIME ORDERS To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.

EUROPEAN ORDERS All orders dispatched outside the UK for delivery in the EU will be delivered using ROYAL MAIL ‘Airsure’ and ‘International Signed for’ where ‘Airsure’ is not available or next alternative. Both services provide a tracking number and require a signature on delivery. Please Note: tracking is not available to some international destinations.

TRACK MY ORDER Upon dispatch of your order we will email you a tracking email so you are able to check your order status and be kept up to date with your consignment. If you are not in when ROYAL MAIL try to deliver your parcel, a card will be left giving you the option to re-arrange collection or to pick up your parcel from your local ROYAL MAIL. If you have any questions regarding shipping, please click here to use the 'contact us' page

RETURNS:

While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 14 days.

If items are returned to us within 14 days in a perfect, unused, re-sellable condition with all labels and tags attached we will refund you the value you paid minus the cost of shipping via the original method of payment.

The cost of returning the item to us is your responsibility.

contact us at Customerservice@muazo.com and we will provide you with returns instructions. 

Please read the below points carefully regarding all returns:

  • The package is your responsibility until it reaches us therefore we recommend that you send the package by recorded delivery for security purposes which will insure you for the value of the goods. Please keep a record of proof of postage with tracking number (if available).
  • The cost of returning the item to us is your responsibility.
  • The postage paid for the order will not be refunded when returned however exchanges will be posted free of charge (UK Mainland only).
  • Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
  • Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
  • Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
  • If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion you must return the gift to us with your item(s).
  • Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

Please note: Due to hygiene Earrings, swimwear , Grooming & Beauty goods are non-returnable. this also applies to used headphones unless faulty

 

DISTANCE SELLING REGULATIONS

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible and cancel your order before it is dispatched.

Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.

If you have any questions or concerns regarding our returns policy please do not hesitate to contact our customer service team at customerservice@muazo.com

When will I receive my refund?

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item(s) less any shipping , taxes or import duties incurred.

If you have any queries or wish to discuss the returns procedure in further detail please do not hesitate to contact us.


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