1 Return or exchange
To return an item with to us you must notify Muazo customer service team using the 'Contact us' page on the website within 7 days of receipt.By law, when buying at a distance you are allowed 7 days from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item. It is not a "try before you buy period". All sealed items should be returned unopened and fit for sale as new. If they are not, a charge may be made at the manager’s discretion for loss of resalable value. If you fail to return the item with in the agreed condition a credit note will be issued.
Postage cost is none refundable. You are responsible for your own shipping cost to send products back. You should make sure you use a postal service that can prove we have taken delivery. Some products are non-returnable; these are clearly marked stated in the product description.
Making a purchase on the Muazo website means you have understood and agree to the terms and conditions including the returns policy as stated in the section 13 of the the Muazo Ts and Cs
Please note:
· The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a traceable delivery service that insures you for the value of the goods.
· The cost of returning the item to us is your responsibility.
· If the Item you are returning is for a refund then Please be aware that refunds can take up to 30 days from the point we receive the products back.
Headphone returns:
Due to health laws: In-ear earphones, microphones, ear plugs and other products that have contact with the ear, nose or throat cannot be returned once the seal has been broken, you cannot try them on. We reserve the right to send any returned headphones back again if we believe they have been opened and/or used.
VAT Reg No. 972 8695 57
